Shipping & Returns

SHIPPING

All purchases are shipped through the United States Postal Service (USPS). All US shipping addresses are charged a $2.95 flat rate fee. All purchases are also given a tracking number for customers to be able to track their package's delivery date. Most shipping and processing takes anywhere from 3-7 business days depending on the season. Not including holidays. 

Please keep in mind that we are closed on Sundays and Mondays so any order placed Saturday through Monday will be processed in the order they were received on Tuesday morning.

IN-STORE AND ONLINE RETURN POLICY

Not completely in LOVE with your Simply Kate purchase? Not a problem! We want you to be satisfied with your purchase to fit your style, so we are here to help you with your returns.

ALL RETURNS ARE FOR STORE CREDIT OR EXCHANGE ONLY

  • All return items must be received to Simply Kate within 14 days from the date purchased with the receipt. (This is the same policy for in-store purchases as well.)
  • Return items must be in perfect condition (unworn, unwashed, and smoke and stain free) with all original tags attached. 
  • ALL JEWELRY, Bath, Candles, Gift Cards and discounted merchandise are all FINAL SALE. Sale items include flash sales, holiday specials, promotional sales using coupon codes, or any other type of discount. These items will not be accepted if returned.
  • Any damaged items must be reported within 3 days of receiving the item(s). Again this means if the item is clothing, a report must be made prior to any wear. Tags must still be attached, no exceptions. Simply Kate will determine if the item is eligible for a damaged return and/ or refund. 
  • Any items returned that is not in compliance with our policy will be refused. 
  • Merchandise purchased online is NOT eligible to be returned in-store.
  • We do not cancel any orders, so please make sure you are wanting to purchase. 
  • Customer is responsible for ALL return shipping charges.

HOLIDAY Return Policy:

Any purchased made from November 23 on will be eligible for returns through January 12. Items received after this date will not be accepted. ANY items purchased ON SALE during this time period are FINAL SALE. Returns are still subject to the above policies and guidelines! Returns are still made in the form of store credit ONLY!

Simply Kate reserves the right to determine eligibility for returns and update this policy at any time. If you have any questions regarding our shipping and returns policy, please feel free to call our store (972) 922-9895.

Please contact us via email at simplykate.shop@gmail.com before shipping back any merchandise. 

Please ship all returns to:

Simply Kate
210 East Rusk Street 
Rockwall, TX 75087